Contents


Customer and Market Management

  • Is customer the King?
  • How to attract the customer?
  • How to retain them?
  • Customer’s delight.
  • How to deal with difficult customers?
  • Understanding the highs and lows of market?
  • Which market segment we should attract?
  • How to segment the market, etc.?


Money Management: Accounting, Taxation, Costing, Investment, Financing, Etc.

  • How to create accounting records?
  • How Profit & Loss and balance sheets are made?
  • How do you know your financial position?
  • How to save on tax?
  • What constitutes Cost? Can selling price be equal to cost (which cost)?
  • How to save on cost in difficult times? How to manage it?
  • Which investments are important?
  • Can we profit from investment?
  • How to getfundsatcheapercost?Howtoftnda good source? Howto prepare proposals for getting loans from banks and others?


Operations Management: Systems, Procedures, Logistics, Managing Supply Chain, Etc.

  • How to make the supply chain effective?
  • Vendor development and management.
  • Managing the supply chain in the best possible manner.


People Management: Self, Teams and Organization

  • How much do you know yourself: Attitudes, aspirations, competencies, etc.
  • Are you emotionally matured? How to behave in a tough situation/with tough people, etc.
  • Can you work in a team? How to manage team? How to motivate people?
  • Can you manage people? Your style: dictatorial or democratic?
  • What type of leader you are?


Top Management Perspective and Management Orientation

  • From owner’s point ofview, how do you look at the business?
  • What are your vision, mission, and objectives?
  • Do you have a strategy to achieveyourvision? Are you on a right path? Are you moving systematically or arbitrarily?
  • Do you have a strategy to achieveyourvision? Are you on a right path? Are you moving systematically or arbitrarily?


Business-related skills, such as interpreting the macroeconomic environment for business, problem solving, negotiating, using IT tools for decision making etc.

The following skills are important to run a business in today’s environment

  • Do you knowthat the overall economic, political, social environment affects your business?
  • Are you able to find out meaning from them that may affect your business?
  • Are you a problem solver? What is your approach? How to solve problems? Practical tips.
  • Can you negotiate with the vendor, your employees, and the banker better? How to go about negotiating?
  • How to use IT for effective decision-making.


Family Issues Vis-A-Vis Business: Inducting Young Entrants, Succession Planning, Sibling Rivalry, Role Of Women, Conflicts, Etc.

  • Family business and other businesses are differentiated due to the presence offamily issues.
  • How to make the induction ofyoung members ofthe family smooth in the business?
  • Have you planned your succession properly? And in advance?
  • How to resolve conflict among siblings who are in the business? Role they can play, etc?
  • How young members should deal with older non-family employees of the business?
  • Can women be effective in their role in family business? How to train them? Should a daughter be trained for managing or starting a business? If yes, how?


Soft skills: Communication, Presentation, Business Etiquettes, Etc.

  • Family business and other businesses are differentiated due to the presence offamily issues.
  • Are you abletocommunicateeffectively(speaking and understanding)?
  • In case of negotiating for a loan, are you able to present your case convincingly?
  • Do you understand basic business etiquettes? What are these in different cultures?


Personality Development

  • Is your personality impressive?
  • How can you better your personality?
  • How to build your image?
  • Your personality as a precursor to your business


Business Plan

  • What are your plans for growing your business over a five-year period?
  • What is your priority
  • How to implement the plan?
  • SWOT analysis ofyour existing business.
  • Steps to remove identified weaknesses.
  • How to use your strength for benefit ofyour organization?